Frequently Asked Questions - Yoga Journal

Frequently Asked Questions

A number of frequently asked questions about Yoga Journal subscriptions can be found below. If you don’t see what you’re looking for, please contact our customer service department.

CONTACT

Yoga Journal
PO Box 37274
Boone, IA 50037-0274

Customer Service
1-800-600-9642 (US & Canada) or 515-237-3669 from outside the United States or Canada
Monday-Friday 7am-9:30pm CST
Saturday 8am-6pm CST

SUBSCRIPTIONS

Q: How do I subscribe to Yoga Journal?

A: Click here to order online or call our subscription customer service at 1-800-600-9642 (US & Canada) or 515-237-3669 from outside the United States or Canada. Subscription orders can also be mailed to Yoga Journal, PO Box 37274, Boone, IA 50037-0274.

Q: When will I receive my first issue?

A: Please allow 6-8 weeks for delivery of your first copy of Yoga Journal.

Q: How do I give a Yoga Journal gift subscription?

A: Click here to order online or call our subscription customer service at 1-800-600-9642 (US & Canada) or 515-237-3669 from outside the United States or Canada. Subscription orders can also be mailed to Yoga Journal, PO Box 37274, Boone, IA 50037-0274.

Q: I receive duplicate copies, what should I do?

A: Please call our subscription customer service at 1-800-600-9642 (US & Canada) or 515-237-3669 from outside the United States or Canada.

CHANGE OF ADDRESS

Q: How do I change my mailing address?

A: You can change your address online by clicking here or contact customer service by phone or mail using the information above. Please contact us at least 4-6 weeks before you need the change to take effect.

BILLING/PAYMENT

Q: Why do I continue to receive bills after I have paid for my subscription?

A: Occasionally your payment and our invoice cross in the mail. If you continue to receive bills more than six weeks after you had sent your payment, please let us know so that we can ensure that your account has been credited properly. If you ordered through a third party such as a school subscription program, please check with them to ensure that your order was received and processed.

Q: Is it safe to subscribe online?

A: Yes. It’s not only safe but also quick and easy.

RENEWAL

Q: How do I know when my subscription expires?

A: Your subscription expiration date appears on your mailing label and also on your renewal notice on the right hand corner above your name. Click here to verify your expiration date.

Q: How do I renew my subscription?

A: Click here to renew online or call our subscription customer service at 1-800-600-9642 (US & Canada) or 515-237-3669 from outside the United States or Canada. Renewal orders can also be mailed to Yoga Journal, PO Box 37274, Boone, IA 50037-0274.

DAMAGED ISSUES

Q: What if I received a damaged issue?

A: E-mail us or call our subscription customer service. If the issue you are looking for is sold out we’ll extend your subscription to replace the damaged issue.

LATE OR MISSED ISSUES

Q: What if my issue arrives late?

A: If you have seen Yoga Journal on the newsstand and have not yet received your copy, it’s probably on its way to you. Your magazine should arrive approximately four weeks prior to the cover date. If you do not receive it by that time, please call 1-800-600-9642 (US & Canada) or 515-237-3669 from outside the United States or Canada.

Q: What if I have missed an issue?

A: We may have an incorrect address on file or we may have not received your renewal payment. You can click here to verify if your name, address and payment information are correct before contacting us. If the information is correct, please click here to let us know and we’ll send you the missing issue. If the issue you are looking for is sold out we’ll extend your subscription to replace the missed issue.

BACK ISSUES

Q: How can I order back issues?

A: Please contact us at 1-800-600-9642 (US & Canada) or 515-237-3669 from outside the United States or Canada.

PRIVACY

Q: I don’t want my name made available to other companies. What should I do?

A: Yoga Journal shares subscribers’ names with companies whose products we feel would be of your interest. Many of our subscribers enjoy the opportunity to shop for merchandise or to take advantage of special offers and events. However, if you would like your name excluded from those mailings, Click here to contact us or call our customer service at 1-800-600-9642 (US & Canada) or 515-237-3669 from outside the United States or Canada.

CANCELLATION

Q: How do I cancel my subscription?

A: Please call us, write us, or just write cancel on your invoice.

Q: Will I get my money back if I cancel my subscription?

A: A refund will be issued for all the remaining copies that haven’t been mailed at the time of the cancellation.

For further assistance e-mail customer service YOGcustserv@cdsfulfillment.com

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E-mail Us: YOGcustserv@cdsfulfillment.com